MonoPlay Casino Privacy Policy

At Mono Play, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at monoplay.com. By registering an account or using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully so you are fully informed about how we handle your data.

MonoPlay Casino is operated by Next Global Era Limited, a limited liability company registered in Belize with company registration number 000030447, with a registered address at 9 Barrack Road, Belize City, Belize. In certain jurisdictions, we use Next Global Era Cyprus Limited (registration number ΗΕ 453397, Avlonos 1, Maria House, Nicosia 1075, Cyprus) as a service facilitator. We are licensed under the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005, License Number ALSI-102310002-F15.

Information We Collect

When you register and use our Mono Play platform, we may collect a variety of personal and technical data to provide you with a safe, compliant, and enjoyable experience. At MonoPlay Casino, we collect only the information that is necessary for our legitimate operational, legal, and regulatory purposes.

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents (passport, national ID, or driving licence)
• Proof of address documents submitted for verification purposes

Financial and Transactional Data

• Payment method details (card numbers, e-wallet identifiers)
• Deposit and withdrawal transaction history
• Information related to bonus usage, wagering activity, and account balances

Technical and Behavioural Data

• IP address, browser type, and device information
• Session data, login timestamps, and navigation patterns on monoplay.com
• Game activity logs and betting history for responsible gaming monitoring

How We Use Your Information

Here at MonoPlay, we use the data we collect for specific, lawful purposes. We do not sell your personal information to third parties, and we only share it where required by law or as necessary to deliver our services. Our casino monoplay operation relies on accurate data to protect both our players and our business integrity.

• To create and manage your player account securely
• To verify your identity and comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
• To process deposits and withdrawals through our supported payment methods
• To provide customer support via our 24/7 live chat and email at support@monoplay.com
• To send you promotional communications, bonuses, and service updates (where you have consented)
• To monitor gaming behaviour and support responsible gambling commitments
• To detect and prevent fraud, cheating, and other prohibited activities
• To comply with our legal obligations under applicable laws and our licensing authority

Legal Basis for Processing

We at MonoPlay Casino process your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: We need your data to fulfil our obligations under the terms and conditions you agreed to when creating your account.
• Legal obligation: We are required to process certain data to comply with applicable gambling regulations and financial laws.
• Legitimate interests: We may process data to protect our services, prevent fraud, and ensure platform security.
• Consent: Where you have given us explicit permission, such as to receive marketing communications.

Cookies and Tracking Technologies

Our Mono Play website uses cookies and similar tracking technologies to improve your browsing experience and analyse how our platform is used. These include session cookies, preference cookies, and analytics cookies. You may control cookie settings through your browser at any time; however, disabling certain cookies may affect the functionality of our services. For full details, please refer to our separate Cookie Policy available on our website.

Data Sharing and Third Parties

At MonoPlay online, we may share your personal information with carefully selected third parties where this is necessary to operate our services. We ensure that any third parties we engage are bound by appropriate data protection obligations.

• Payment processors: Including Skrill, Visa, Mastercard, Neteller, MuchBetter, MiFinity, Interac, and cryptocurrency partners, to process your financial transactions.
• Game providers: Such as NetEnt, Pragmatic Play, Evolution Gaming, Play'n GO, and 60+ other studios, who may receive session-level data to operate games correctly.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information.
• Identity verification and AML service providers: To fulfil our KYC obligations.
• Analytics and fraud prevention tools: To protect our platform and improve user experience.

Data Retention

We at MonoPlay Casino retain your personal data for as long as your account remains active and for such periods as required by applicable law following account closure. In most cases, we are obligated to retain certain records for a minimum of five years after the end of our business relationship with you, in accordance with AML and financial regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our MonoPlay online platform respects these rights and will respond to valid requests within the timeframes required by applicable law.

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us directly at support@monoplay.com. We will verify your identity before processing any such request.

Data Security

We are committed to protecting your personal information. At MonoPlay Casino, we implement industry-standard technical and organisational security measures including SSL encryption, secure server infrastructure, and strict access controls to safeguard your data against unauthorised access, disclosure, alteration, or loss. While no system can guarantee absolute security, we continuously update and review our practices to maintain the highest possible standard of protection.

Children's Privacy

Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a prominent notice on our website. Your continued use of our Mono Play services following the posting of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at casino MonoPlay, please do not hesitate to reach out to our support team. We are available 24/7 via live chat on monoplay.com or by email at support@monoplay.com. We are here to help and will respond to your enquiry as promptly as possible.