MonoPlay Casino Terms and Conditions

Welcome to MonoPlay Casino. These Terms and Conditions govern your use of our website at monoplay.com and all services we provide. By registering an account or using our platform, you agree to be bound by these terms in full. We ask that you read this document carefully before proceeding. If you do not accept any part of these terms, we kindly ask you not to use our services.

1. About Us

At MonoPlay, we operate under the ownership of Next Global Era Limited, a limited liability company registered in Belize with company registration number 000030447, with a registered address at 9 Barrack Road, Belize City, Belize. We are licensed under the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005, with License Number ALSI-102310002-F15. In certain jurisdictions, our MonoPlay Casino platform uses Next Global Era Cyprus Limited (registered under the Laws of Cyprus, registration number ΗΕ 453397, registered address at Avlonos 1, Maria House, Nicosia 1075, Cyprus) as a service facilitator.

2. Eligibility and Account Registration

To access and use our services at MonoPlay Casino, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You may only hold one account on our platform at any time.
• All information you provide during registration must be accurate, truthful, and up to date.
• You must not register on behalf of another individual or allow others to use your account.

We reserve the right to verify your identity at any time and to suspend or close your account if we determine that any registration information is false or misleading. At Mono Play, we take fraud prevention seriously and may request supporting documentation as part of our KYC (Know Your Customer) process.

3. Restricted Use

Our services are not available to residents of certain jurisdictions. We do not permit access to MonoPlay Casino from countries where online gambling is restricted or prohibited. By using our platform, you confirm that you are not accessing our services from any such restricted territory. You must not use our services for any unlawful purpose, and you must not engage in any activity that may disrupt or damage the integrity of our platform.

3.1 Prohibited Activities

• Colluding with other players or engaging in fraudulent conduct.
• Using automated software, bots, or any third-party tools to gain an unfair advantage.
• Attempting to exploit errors, glitches, or loopholes in our games or software.
• Engaging in money laundering or any form of financial crime through our platform.
• Creating multiple accounts to abuse our bonus or promotional offers.

4. Deposits and Withdrawals

At MonoPlay Casino, we support a wide range of payment methods including Visa, Mastercard, Skrill, Neteller, ecoPayz, MuchBetter, Rapid Transfer, Interac, MiFinity, and Bitcoin. We also accept a variety of cryptocurrencies including ETH, USDT, XRP, LTC, BCH, TRX, DASH, POL, and USDC. Our minimum deposit and minimum withdrawal amount is €20.

4.1 Withdrawal Limits and Fees

We have established the following withdrawal rules, which apply to all accounts on our Casino MonoPlay platform:

• Unless explicitly stated otherwise, you may withdraw up to a total of €5,000 (or the equivalent in another currency) from your account within any 7-day rolling period.
• Multiple withdrawals within a rolling 30-day period will incur a fee of up to 8% of the withdrawn amount.
• A customer's maximum winning amount per day (of any type or kind) cannot exceed €100,000. Any winnings exceeding this daily limit may be subject to deduction by us within 30 days of the event giving rise to such excess.
• We cannot guarantee successful processing of withdrawals or refunds in the event that you breach the restricted use policy outlined in Clauses 3.3 and 4.

Our typical cashout processing time is 12–24 hours, with cryptocurrency withdrawals often processed faster. Our standard pending time is up to 3 business days.

5. Bonuses and Promotions

Here at MonoPlay, we offer a generous Welcome Casino Package of up to €1,000 and 150 Free Spins across four deposit stages. All bonuses are subject to the following terms and conditions:

• Bonus codes must be entered at the time of deposit — no bonus will be applied retroactively.
• Free Spins must be used before placing any other bets and are valid for 7 days.
• Maximum Free Spins winnings are capped at €50, which are credited to the bonus balance.
• A wagering requirement of 40× (bonus + deposit) applies to all welcome bonus funds.
• Wagering must be completed within 21 days of bonus activation.
• Maximum conversion from bonus winnings is 10× the bonus amount.
• The maximum bet while a bonus is active is €12 or 5% of the bonus amount, whichever is lower.
• Slots contribute 100% toward wagering requirements; Roulette contributes 10%; Live casino, blackjack, and video poker contribute 0%.
• Low-risk betting strategies and the gamble feature on slots are not permitted while a bonus is active.

We at MonoPlay Casino also offer regular promotions including weekly casino reload bonuses, monthly free spin packages, sports betting bonuses, and ongoing tournament prizes. All promotions are subject to their own specific terms and may be withdrawn or modified at our discretion at any time.

6. VIP and Loyalty Programme

Our MonoPlay platform may offer VIP services to certain loyal customers for a defined period of time. VIP membership is available only upon receipt of an official invitation from us. We reserve the right to discontinue VIP services at any time and at our sole discretion, without prior notice.

7. Responsible Gambling

At Mono Play, we are committed to promoting responsible gambling. We provide a variety of tools to help you manage your play, including deposit limits, session time reminders, self-exclusion options, and reality checks. If you believe that gambling is negatively affecting your life, we strongly encourage you to make use of these tools or contact our support team. We work alongside recognised responsible gambling organisations and support independent resources for players in need.

8. Intellectual Property

All content available on our monoplay online platform, including but not limited to software, graphics, logos, game content, text, and trademarks, is owned by or licensed to us. You are not permitted to copy, reproduce, distribute, or create derivative works from our content without our express written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law, we exclude all liability for any losses or damages arising from your use of our services, including but not limited to loss of winnings, technical errors, server downtime, or third-party service failures. Our Casino MonoPlay services are provided on an "as is" and "as available" basis.

10. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on our website, and it is your responsibility to review them periodically. Your continued use of our MonoPlay Casino services following any update constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions regarding these Terms and Conditions, our team is available 24/7 via live chat on our website or by email at support@monoplay.com. We are here to help and will respond to all enquiries as promptly as possible.